Plankton strives to deliver products and services with fairness and clarity and to protect your privacy. Please see our Security Policy below and direct any inquiries to tickets@plankton.mobi. Protecting your personal information is very important to Plankton, and we respect your privacy. This Security explains how we use and protect the personal information you share with us. This Policy applies to all users of www.Plankton.mobi (the “Website”) or our services, and to any information provided to us.

By using the Website, you are accepting the practices we describe here.

PayU Security

PayU processes all credit card transactions on behalf of Plankton.mobi All credit card transactions in question are encrypted using 128bit Secure Socket Layer (SSL) encryption. Plankton.mobi registration documents and domain(s) are verified by Godaddy, giving all parties concerned protection against identity theft in pursuit of confidential information. All security measures implemented by Plankton.mobi and PayU comply with leading standards and PAyU is continually reviewing and adjusting our security profile to keep aligned with these standards. Our customer portal provides safe secure credit card transactions.

• We use Extended Validation SSL with 128-bit encryption. Only two of the four major
South African banks use this, the highest, level of encryption currently available.
• 3D Secure is in place for all credit card transactions.
• All sensitive info is encrypted within our own database.
• We run penetration testing on our system on a weekly basis to look for vulnerabilities. We are only required to do it once every three months, but we run it every week.
• Our entire site, blog and help site are served off secure servers, making it harder to perpetrate phishing attacks.
• We also have an excellent monitoring system that does, among other things: GEO IP tracking, velocity testing, BIN/IIN validation and checks against online databases.

3D Secure Payments (Verified by Visa & Mastercard)

3D Secure is an extra layer of security in using your credit card for online transactions. For online transactions you'll be asked to enter your 3D Secure password (different from the PIN), which is called Verified by Visa and MasterCard SecureCode by the respective credit card companies.

You have to register for 3D Secure with your card issuing bank, and can be set up either as a password of your choice or a one-time-password that will be sent to you by email/SMS. Please click on your bank link for information on how to set up 3D Secure with your bank, if you haven't already done so.

ABSA:

https://acsabsa.bankserv.co.za/activation

CAPITEC:

https://enrollment.securecode.com/vpas/capitec_mc/enroll/index.jsp?locale=en_GB&bankid=213

FNB:

https://www.fnb.co.za/downloads/online-banking-documentation/verified-by-visa-faq-fnb.pdf

NEDBANK:

https://acsnedcor.bankserv.co.za/activation?fiID=all-3

STANDARD BANK:

https://acssb.bankserv.co.za/activation?fiID=3

Go Daddy Security

This Policy describes how we collect and use the personally identifiable information you provide on our Site. It also describes the choices available to you regarding our use of your personally identifiable information and how you can access and update that information. Go Daddy has been awarded TRUSTe's Privacy Seal signifying that its Privacy Policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements, including transparency, accountability and choice regarding the collection and use of your personally identifiable information. This Privacy Policy covers the website http://www.godaddy.comand our mobile application. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its lead privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our Privacy Policy or practices, please contact us at privacy@godaddy.com or call (480) 505-8800. If you are not satisfied with our response, please contact TRUSTe.

Go Daddy complies with the U.S-EU Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries. Go Daddy has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program, and to view our certification, please visit http://www.export.gov/safeharbor/.

Other than as described in this Policy, we will not give any information about you to others without your express permission.

How to contact us

If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to request information about our disclosure of personal information to third parties, please contact us by e-mail or regular mail at the following address:
Privacy Officer
88 Visagie St
Pretoria, GP, 0075
info [at] Plankton.mobi